Fundamentals of Business Process Management by Marlon Dumas Marcello La Rosa Jan Mendling & Hajo A. Reijers

Author:Marlon Dumas, Marcello La Rosa, Jan Mendling & Hajo A. Reijers
Language: eng
Format: epub
Publisher: Springer Berlin Heidelberg, Berlin, Heidelberg

Quantitative impact: 0.1×3000×4×€ 100×0.02=€ 2400 per year

Question

Issue or factor?

An issue register is likely to contain a mixture of issues that have a direct impact on business performance, and others that are essentially causal or contributing factors of other issues that then impact on business performance. In other words, the issue register contains both issues and factors. For example, in the issue register of the equipment rental process, one could find the following entries: Clerk misunderstood the site engineer’s requirements for an equipment.

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